As a consumer, I have the right to demand the quality of product or services I want to receive. Of course, it is my right. It is absurd to receive products or services that do not much the amount I am paying. In fact, I am willing to add fee once my expectations are met. On the other hand we, as consumers, are protected by laws against underperforming business people
So, your expectation from a tile installation company is one topic that needs our attention. You can visit http://www.victorytile.ca/ if you wish to know more about tile services. If we are paying for services and products, the quality we receive must be according to high standards. As a consumer, here are my thoughts.
- High Quality of Tiles – this one qualifies the companies who are serving products and services. Since we are talking about tiles, I must put on top of my list the quality of the tiles I will be using. Other than the design I will choose, the quality of tiles should be strong, well-defined design and without a chip on their edges
- Trained Tile installer – the success of tile installation is dependent on the hands of the person/s who will install it. He must be professional in installing tiles and in dealing with customers. He must also be an experienced installer. Avoid accepting installers who are on training.
- Service and Product warranty – any customer who will have a deal with a tile installation company must enjoy the services being offered. It is a big advantage for customers if they will receive service and product warranty. Damaged product caused under delivery service must be replaced. And a failure on installing even a single tile should fall under “back job” category. It means the company must re-send an installer to repair or fix the problem of a dissatisfied customer.
Overall, the customer must expect a satisfying service presented by the company. It is a must for any company to give their customers the best quality of service.